[Remote] Subrogation Desk Adjuster - Property (Primarily Home)

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Note: The job is a remote job and is open to candidates in USA. American Family Insurance is a leading provider of insurance services, and they are seeking a Subrogation Desk Adjuster to manage property subrogation claims. The role involves investigating claims, determining liability, and negotiating recoveries while delivering customer-driven solutions.


Responsibilities

  • Work collaboratively with first party business partners, including Homeowners (HO4, HO6, HO3), Commercial BOP, BOP Hab, and Farm Ranch lines of business.
  • Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
  • Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
  • Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
  • Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
  • Responds to customer inquiries, makes appropriate decisions and closes file as needed.
  • Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
  • Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
  • May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Skills

  • Demonstrated experience providing customer-driven solutions, support, or service.
  • Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
  • Demonstrated experience handling moderately complex claims, or other equivalent experience.
  • Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
  • Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
  • Obtain state specific property casualty claims licensing as required.

Benefits

  • Comprehensive medical, dental, vision and wellbeing benefits
  • Competitive 401(k) contribution
  • A pension plan
  • An annual incentive
  • 9 paid holidays
  • A paid time off program (23 days accrued annually for full-time employees)
  • Student loan repayment program
  • Paid-family leave

Company Overview

  • For more than 90 years, American Family Insurance has built its reputation on sound principles. It was founded in 2013, and is headquartered in Madison, Wisconsin, USA, with a workforce of 10001+ employees. Its website is http://amfamventures.com/.

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