At SCP Health, what you do matters As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. Why you will love working here: Strong track record of providing excellent work/life balance. Comprehensive benefits package and competitive compensation. - Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect. Complete incoming triage calls and make recommendations on the proper channel of care needed. Ability to use critical thinking skills and respond quickly and professionally under stressful, sometimes emergent situations. Must be comfortable sitting at a computer and talking on the phone for the workday. Provide clinical assessment and nursing triage to a wide variety of patients across the health continuum and/or health education to culturally diverse populations including COVID-19. Assists in directing patients to the most appropriate level of care Provide telephonic health information and nursing education related to COVID-19 Assists and empowers patients to make better healthcare decisions Encourages patients to participate in other external programs or resources available to them in order to improve their health Work in collaboration with Telehealth providers by referring appropriate patients who may benefit from a virtual care visit Provide outbound follow-up calls as necessary Who/What we are looking for: Experience in Emergency Room, Inpatient Care, Case Management, Home Health, and/or Community Care Coordination services preferred Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict-resolution skills Decisiveness and attention to detail as well as proficiency with technology, including computers, software applications, phone systems, etc. Strong computer skills with proficiency in Microsoft Office software Attention to detail and the ability to handle multiple tasks simultaneously Telephone triage experience is preferred but not required. Proficient computer skills utilizing and navigating multiple applications at one time including Citrix, Outlook, MS Office, VPN, and basic computer problem-solving skills. EDUCATION (Required and/or Preferred): Graduate or US-accredited nursing program with an active unrestricted RN license in good standing in the state of current residence WORK EXPERIENCE/QUALIFICATIONS: Excellent customer service skills including professional phone voice, empathy, and active listening skills Excellent oral, written, and interpersonal communication skills. Clinical experience in and/or familiarity with the following areas is strongly recommended: Emergency Room, Inpatient Care, Case Management, Home Health, Managed Care, and/or Community Care, and Coordination services. Knowledge of the triage process Five to eight years of clinical experience is required Familiarity with call center tools and/or software, systems such as InContact, Genesys, Ayaya Knowledge of regulatory and accrediting standards relating to medical management and managed care Knowledge of medical terminology, claims processing, and Home Health regulations Knowledge of fiscal management and human resource management techniques CERTIFICATES AND LICENSES: Active, unrestricted RN licensure in the state where the candidate resides with the ability to obtain multi-state licensure is required Licensed under eNLC preferred (Compact license) May be required to obtain additional nursing licenses in other states as contractually required SCP Health and its affiliated companies require all applicants for a non-clinical position to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law. To demonstrate compliance with SCP Health’s vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment. SCP Health will consider religious and/or medical/disability accommodation and other legally required exemption requests as required by applicable law. To learn more about SCP Health, please visit: www.scphealth.com SCP Health is an Equal Opportunity Employer. Apply To This Job