Technical Support Engineer, B2B Support

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Responsibilities

Customer Support:

  • Deliver prompt and effective technical support to customers.
  • Assist customers in diagnosing and resolving issues.

AWS, Azure and Linux Expertise:

  • Demonstrate in-depth knowledge of the AWS & Azure platform and its services.
  • Utilize Linux proficiency for related tasks, including OS patching and system administration, Private and Confidential
  • System Monitoring
  • Implement and maintain system monitoring tools to track the health and performance of AWS & Azure resources and services.
  • Respond to monitoring alerts and take appropriate actions to address potential issues proactively.

Technical Collaboration:

  • Collaborate closely with cross-functional Onsite teams, including engineering teams, to resolve intricate issues and ensure timely solutions.

Documents Record:

  • Maintain comprehensive records of customer interactions, including detailed descriptions of issues, actions taken, and solutions provided.
  • Contribute to the development and enhancement of knowledge base articles and documentation to improve customer self-service options.

Issue Resolution:

  • Independently diagnose and resolve Level 1 support issues, adhering to service level agreements (SLAs).
  • Escalate complex or critical problems to Level 2 or Level 3 support teams when necessary.
  • Ensure thorough follow-up with customers to guarantee issue resolution and customer satisfaction.

Requirement

  • Minimum Diploma in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Minimum of 1 year of experience in technical support or system administration.
  • Proven experience with AWS and/or Azure cloud services.
  • Strong knowledge of Linux and Windows operating systems.
  • Experience managing and troubleshooting Active Directory and related services.
  • Strong communication and interpersonal skills.
  • Ability to work independently and within a team
  • Familiarity with ITIL practices and ticketing systems.
  • Excellent troubleshooting and problem-solving skills.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to View email address on mycareersfuture.gov.sg

We regret that only shortlisted candidates will be notified.

Lim Siew Giok (Gianne)

View email address on mycareersfuture.gov.sg

Registration Number: R25143290

People Profilers Pte Ltd

EA License Number: 02C4944

Tel: View phone number on mycareersfuture.gov.sg

20 Cecil St, #08-09, PLUS Building, Singapore 049705

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