Tech Mahindra Customer Support Jobs � Remote & Onsite Roles

Other Jobs To Apply

No other job posts for this day.

Job Summary

Tech Mahindra is a leading provider of technology solutions and business services, offering a wide range of career opportunities across various domains. We are currently seeking dynamic, customer-focused individuals to join our Customer Support team. Whether you are looking for a remote or onsite role, Tech Mahindra provides flexibility in the work environment while offering exciting career growth opportunities. As a Customer Support professional, you will play a vital role in providing exceptional service to our global clients, ensuring that all customer needs and queries are addressed promptly and effectively.

Key Responsibilities

  • Provide exceptional customer service through various channels, including phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Troubleshoot and provide solutions for product or service-related issues.
  • Maintain a high level of customer satisfaction by providing accurate and comprehensive support.
  • Collaborate with internal teams to escalate and resolve complex queries.
  • Process and document customer interactions in the customer management system.
  • Identify and report common issues or customer concerns to improve products and services.
  • Follow up with customers to ensure their concerns are fully addressed and to gather feedback for improvement.

Required Skills and Qualifications

  • Excellent verbal and written communication skills.
  • Strong problem-solving skills with the ability to think analytically and critically.
  • Ability to remain calm and professional in high-pressure situations.
  • Experience in a customer-facing role, preferably in customer support or call center environment.
  • Ability to multitask and manage time effectively.
  • Familiarity with CRM systems or customer management software.
  • A proactive and customer-centric mindset.

Experience

  • Prior experience in customer support, technical support, or a related field is highly preferred.
  • For remote roles, experience with virtual collaboration tools is beneficial.
  • Experience handling customer complaints, troubleshooting issues, and maintaining a professional relationship is a plus.

Working Hours

  • Flexible working hours are available for remote roles.
  • Onsite roles may require standard business hours, with some opportunities for shift-based work.
  • Occasional weekend and holiday shifts may be required depending on the nature of the role and client needs.

Knowledge, Skills, and Abilities

  • Knowledge of customer support best practices and industry standards.
  • Ability to understand technical concepts and explain them in simple terms to customers.
  • Strong interpersonal skills with the ability to connect with customers from diverse backgrounds.
  • Strong organizational skills with attention to detail.
  • Self-motivated and able to work independently, especially in remote work settings.

Benefits

  • Competitive salary and performance-based incentives.
  • Health and wellness programs, including medical, dental, and vision insurance.
  • Paid time off and holiday benefits.
  • Learning and development opportunities to enhance career growth.
  • Flexible work arrangements, including remote work options.
  • Employee assistance programs to support personal and professional well-being.
  • Opportunities for career advancement within Tech Mahindras global network.

Why Join Tech Mahindra?

At Tech Mahindra, we believe in creating a work environment that fosters innovation, collaboration, and professional growth. Our customer support team plays a pivotal role in shaping the customer experience, and we are dedicated to providing employees with the tools and resources they need to succeed. Join us and be a part of a global team that is transforming businesses and making a lasting impact on customer satisfaction.

How to Apply

Interested candidates can apply online by visiting the Tech Mahindra Careers page. Please submit your updated resume along with a brief cover letter detailing your relevant experience and interest in the position. Our HR team will review your application, and successful candidates will be contacted for an interview. We encourage applicants from diverse backgrounds and experiences to apply.

Tech Mahindra is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We look forward to welcoming talented individuals who are passionate about customer support to our team!

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...