[Remote] Receivables Analyst

Note: The job is a remote job and is open to candidates in USA. Liberty Mutual Insurance is a purpose-driven organization dedicated to providing protection for the unexpected. The Receivables Analyst will manage collection efforts for unpaid premiums and collaborate with key stakeholders to recover outstanding balances while maintaining positive relationships with customers and partners.


Responsibilities

  • Contact customers primarily by phone, but also by email when needed, to collect on past-due balances in a professional and timely manner
  • Assess each account’s history and payment status to determine appropriate collection strategy
  • Negotiate payment arrangements, settlements or repayment plans that comply with company policy and are feasible for the customer
  • Document all customer interactions, promises to pay and payment activity accurately in the collections system
  • Post and reconcile payments, update account records and escalate unresolved accounts per escalation guidelines
  • Verify customer identity and perform skip-tracing/locate activities to find difficult-to-reach debtors
  • Explain account balances, charges, interest and company policies clearly and courteously to customers
  • Achieve individual and team collection targets and key performance indicators (e.g., recovery rate, contact attempts, etc.)
  • Handle disputes by investigating account discrepancies, obtaining supporting documentation and coordinating with billing, Underwriting, Claims, or Premium Audit as needed
  • Adhere to all legal, regulatory and internal compliance requirements during collection activities

Skills

  • Strong negotiation skills
  • Analytical skills
  • Results-oriented mindset
  • Strong communication abilities
  • Investigative abilities
  • Ability to build and maintain positive relationships with stakeholders
  • Critical thinking skills
  • Financial acumen
  • Writing skills
  • Interpersonal skills
  • Working knowledge of Microsoft Office Suite and mainframe applications
  • Basic understanding of insurance industry, GAAP accounting, state regulatory environments, rating plans, billing, collection, audit and booking processes
  • BS/BA degree with a major in Accounting, Finance, Economics or Business Management
  • 12 months of experience

Benefits

  • Flexible Time Off Annual Accrual - days: 15

Company Overview

  • Liberty Mutual Insurance provides a broad range of insurance products and services. It was founded in 1912, and is headquartered in Boston, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http://www.libertymutualgroup.com.

  • Company H1B Sponsorship

  • Liberty Mutual Insurance has a track record of offering H1B sponsorships, with 6 in 2025, 14 in 2024, 5 in 2023, 8 in 2022, 12 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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