Department:Ground OperationsOur Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.Job Description:*** For external applicants only:(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Maryland.(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inpersonand not selected for the Ramp Agent position at BWI within the last 12 months.***Pay & Benefits: Pay of $20.03 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwest profits, you profit***Competitive health insurance for you and your eligible dependents (including pets)Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.Explore more Benefits you'll love: https://careers.southwestair.com/benefitsThe People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Ramp Agents work in the outdoor elements to direct planes on the ground, handle cargo/baggage, and ensure our ground operations run smoothly. Ramp Agents are problem-solvers who enjoy working in a fast-paced environment and collaboratively with other Ground Operations Teams to meet flight departure timelines. Check out what a day on the ramp is like: swa.is/DayOnTheRamp Additional details This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.Learn more about becoming a Ramp Agent and the FAQs: careers.southwestair.com/southwest-ramp-agents.Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Duties and ResponsibilitiesProvide friendly service to and maintains positive relationships with all internal and external CustomersWork in a cooperative spirit to ensure the success of our CompanyResponsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminalsLoad, unload, service, guide, and direct Company AircraftReceive and record Customer baggage, air freight, mail and company materials as requiredHandle all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations AgentPick up, deliver, and transport cargo and baggage to and from aircraft and prepares records in connection with these responsibilitiesWarehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errorsSafeguards Customers' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destructionUse jetway stairs frequently to carry items checked at the gate to the aircraft binReview cargo forms for accuracy and corrects forms as necessaryPerform interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperworkClean and service lavatories, operate lavatory carts and dispose of contents in accordance with established proceduresMay perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork. Maintains an inventory of such items and suppliesTransport cabin and cleaning equipment between aircraft storage areaOperate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icersManually pushes and pulls push carts and containersWork in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoorsMay be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of timeCompletes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company's information system as requiredDuties vary by size and organization of station.Provide friendly service to all Co-workers and Customers. Has routine contact with people outside of the Company such as delivery agents, shippers, etc.Must be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee's LeadersKnowledge, Skills and ResponsibilitiesAbility to work well with others as part of a team, and work under stressful situationsMust be able to satisfactorily complete Ramp Agent training program with a 90% or greater average and an evaluation periodAbility to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulationsMust be aware of hazardous situations and be able to handle emergencies as neededMust work under tight time constraints to accomplish quick turns of aircraftMust meet all grooming standards as outlined in the Ground Operations Employee Handbook and the Labor AgreementMust be able to be alert to moving vehicles or aircraft and use radio equipment. Must be able to communicate information and instructions verbally and/or via radio equipmentEducationNo education requirementExperienceNo experience requirementLicensing/CertificationMust possess a valid state motor vehicle operator's licenseMust be able to obtain a SIDA badge and meet all local airport requirementsMay be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flightsPhysical AbilitiesMust be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfacesMust be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periodsMust be able to work in cramped or high placesMust be able to carry heavy items up and down jetway stairsMust maintain the ability to wear prescribed uniformsOther QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesAbility to work shift work and/or overtime*Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.Pay Rate:$20.03Southwest Airlines is an Equal Opportunity Employer.Please print/save this job description because it won't be available after you apply.