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Online Sales Associate
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.
Affirm provides honest financing solutions for consumers shopping both online and in-store. The Inbound Sales Associate will be responsible for facilitating a positive buyer’s journey for Affirm’s self-service merchants. Not only will this person assist merchants through the sign-up process from initial application through integration, but this person will be instrumental in helping develop processes to continually improve adoption and the customer experience.
What You'll Do
- Engage with potential and new merchant partners to assist them in completing the self-service application and integration process.
- Work cross functionally to help optimize the SMB merchant self-service experience.
- Proactively identify stalled opportunities and take initiative to increase prospective merchant partner engagement.
- Triage inbound SMB queue for routing to Outbound Sales or other channels.
- Develop standard practices and scalable processes for ongoing merchant engagement.
- Identify and communicate areas of opportunity for ongoing SMB merchant education and support.
- Experience with Salesforce, Drift, and Zendesk advantageous, but not required.
What We Look For
- A strong passion for Affirm's mission, and for E-commerce and/or finance
- Minimum 12 months of prior business development, sales, or comparable experience
- Well developed verbal and written communication skills, and strong EQ
- Willingness to take on greater responsibility and a strong desire to work toward collective goals
- Ability to collaborate and work x-functionally
- The desire to pursue a career in sales, and the drive to be successful
- Drive to embrace challenges and the tenacity to forge through unmapped territory
- Those who are self-motivated, very detail-oriented, and possess strong time management skills
- Creativity and strong critical reasoning skills, as well as the ability to thrive in a dynamic and evolving work environment
Location - Remote U.S.
The majority of our roles can be located anywhere in the U.S. (exclusive of the U.S. Territories) and Canada (with the exception of Quebec).
At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report.
We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy, or the Affirm Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of my personal information as described therein.
