Online Execution Analyst

Other Jobs To Apply

No other job posts for this day.

The Pacific Retail Fulfilment Operations (PAC RFO) Digital team is responsible to ensure a best-in-class customer experience through planning and executing end-to-end supply chain fulfilment process (from product delivery to returns) for Apple Online. We partner with Worldwide and Regional cross-functional teams to support day-to-day operations and drive online sell through; plan and execute New Product Introduction (NPI) and promotional events; publish insights on customer preferences and market trends; and play a key role to drive strategic fulfilment roadmap and programs in all Pacific countries As customer buying behaviour rapidly shifts towards online, there is a great opportunity for a highly motivated individual to join us as Online Execution Analyst. In this role, you will play a central role in ensuring all Apple online orders are shipped and delivered on time, work collaboratively to automate operations and secure operational excellence, and use insight and analytics to improve the supply chain process.

Description

• Support daily online operations related to order management, peak events & new product introduction execution activities • Advocate for the customer experience through thorough order investigations, cadence monitoring, and ensuring adherence against commitment to customers • Collaborate and partner with Operations teams to understand business processes and identify optimization and automation opportunities • Build and strengthen relationships with Apple Online, Supply Demand Management / Supply Demand Execution, Logistics, Finance, Legal / Compliance teams while driving innovative end-to-end solutions focused on improving Apple’s click to deliver processes • Lead or participate in cross-functional initiatives including business requirements definition, User Acceptance Testing (UAT) as/when required in order to implement new and/or improved system/process capabilities • Actively seek to understand regional nuances, supply allocation, quotes at goal and influence corrective actions to meet the best customer experience, on behalf of RFO • Improve and strengthen an effective management system (metrics, Key Performance Indicators) directed at continuously improving the speed and quality of our work and increase end-customers’ satisfaction • Leverage large customer data sets to monitor and drive on-time performance. Deep-dive anomalies and perform root cause analysis to pinpoint areas for improvement to ensure operational excellence • Participate or drive complex cadence focused on reduction of manual order touches, automation anomalies, and voice of customer

Minimum Qualifications
  • Graduate Degree in fields such as Statistics, Applied Analytics, Supply Chain Management, Operations, Decision support, Information technology, or Finance required
  • Minimum 5-7 years of proven experience in operations, supply chain management, operation analytics or business process re-engineering. Added advantage for e-commerce and online execution experience
  • Proven analytical skills and expertise in data visualization tools, with good ability to translate complex findings to a business audience (Advance Excel, Tableau, etc)
  • Basic coding skills for automating simple, operational repetitive tasks (via Excel macros, Python, etc)

Preferred Qualifications
  • Solid experience in using SAP or equivalent ERP systems
  • Adaptable and flexible to work in a fast-paced matrix organization with strong relationship and stakeholder management skills to foster consensus and collaboration
  • Strategic problem solver with demonstrated ability to envision the future state of the end-to-end process and make improvement recommendations
  • Meticulous with excellent attention to detail
  • Proven ability to multitask and prioritize diverse tasks with a track record to meet hard deadlines
    • Strong communication skills, both written and verbal, with capability to present to senior management


Submit CV
Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...