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Manager, Rentals Collections Remote-USA

November 20, 2025

<h2>About the team</h2>The Billing, eCommerce & Customer Payments organization at Zillow Group drives cash flow optimization and financial efficiency across all business units through scalable billing, payments, and collections operations. The Rentals Collections team plays a key role in minimizing overdue balances and improving payment performance for Zillow Rentals, partnering closely with Accounting, Finance Operations, and business leaders to ensure sustainable cash flow, reduce payment friction, and deliver an outstanding customer experience.<h2>About the role</h2>As the Manager, Rentals Collections, you will lead a team of collections professionals responsible for end-to-end B2B collections activity for the Rentals business. You will set the strategic and operational direction for your team, balancing performance management, process optimization, and partnership with internal stakeholders to drive measurable improvements in collections results. Your leadership will directly impact the company’s ability to scale, support double-digit annual revenue growth, and deliver a seamless customer payment experience.<h2>You Will Get To</h2><ul><li>Lead, coach, and develop a high-performing team of collections specialists supporting Zillow Rentals accounts, fostering career growth and a culture of accountability.</li><li>Drive quarterly reductions in past-due accounts receivable balances and improvements in days-to-pay metrics.</li><li>Oversee all operational aspects of the collections process, ensuring accuracy, consistency, and compliance with company policies.</li><li>Establish, monitor, and report on operational KPIs, leveraging analytics to identify trends and drive corrective actions.</li><li>Collaborate cross-functionally with Finance, Accounting, Sales, and Customer Success to streamline issue resolution and improve the customer payment journey.</li><li>Identify and implement automation and system enhancements using tools such as Zuora, HighRadius, and other financial platforms.</li><li>Manage escalations, implement root cause corrective actions, and proactively mitigate future collection risks.</li><li>Contribute to broader Finance Operations initiatives focused on scaling processes and enhancing overall cash flow management.</li></ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $89,700.00 - $143,300.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $85,200.00 - $136,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.<h2>Who you are</h2><ul><li>7+ years of experience in B2B Credit and Collections, with at least 3 years in a leadership capacity managing teams or team leads.</li><li>Proven ability to drive measurable improvements in key collections metrics (e.g., days overdue, days to pay, dispute resolution cycle time).</li><li>Deep understanding of the order-to-cash process, with expertise in collections operations and customer account management.</li><li>Hands-on experience with collections and financial systems such as Zuora, HighRadius, Workday, Salesforce, Oracle, or SAP.</li><li>Strong operational focus with the ability to build, document, and refine collections workflows and policies.</li><li>Proficient in spreadsheet tools such as Excel and Google Sheets, with the ability to organize, analyze, and present data efficiently.</li><li>Skilled at balancing business acumen and empathy when engaging with internal and external customers.</li><li>Exceptional communication, problem-solving, and critical-thinking abilities.</li><li>Bachelor’s degree in Finance, Accounting, or Business Administration preferred.</li><li>Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.</li></ul><h2>Get to know us</h2>At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether youre working in tech, sales, operations, or design, you’ll be part of a company thats reshaping an industry and helping more people make home a reality.Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of <a target='_blank' href='https://www.greatplacetowork.com/best-workplaces/100-best/2025'>FORTUNE 100 Best Companies to Work For® in 2025,</a> and included on the <a target='_blank' href='https://people.com/100-companies-that-care-list-2025-11784812'>PEOPLE Companies That Care® 2025 </a>list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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