L1 Cloud Associate (On-call, part time)

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<p><span style="font-size: 12pt">Are you an IT enthusiast looking for a flexible, part-time opportunity that fits around your schedule? Our team is seeking an L1 Cloud Associate to help provide 24/7 coverage for incident management as part of our flagship Managed Service Operations (MSO). </span><br><br><span style="font-size: 12pt">This role is ideal for anyone looking to take on an additional challenge alongside their main responsibilities, while also providing opportunities to grow your cloud skills with variety and hands-on experience. Please note, this position is not intended as a full-time job.</span><br><br><span style="font-size: 12pt"><span style="font-weight: bold">Location 🌍<span> </span></span><span style="color: rgb(72, 65, 63)">We are seeking a remote team member to work shifts between<span> </span><span style="font-weight: bold">12 AM - 8 AM CEST or 6 PM - 12 AM CEST</span>. This position is open to candidates worldwide.</span></span><br><span style="font-size: 12pt"><span style="font-weight: bold">Contract Type 📃 </span>This position requires contractor status. You must have the appropriate legal setup (e.g., a business license or equivalent) that allows you to invoice us for your services</span><br></p> <p><span style="font-size: 12pt; font-weight: bold">Compensation 💰 </span>$5 for stand-by (on-call) and $15 for actual work on ticket resolution (on-responsibility) per hour of work.<br><br></p> <p><span style="font-size: 12pt"><span style="font-weight: bold">What Will You Do? 🔧</span></span></p> <ul> <li><span style="font-size: 12pt">Remain ready and available to respond to phone calls, alerts, and customer requests during assigned shifts.</span></li> <li><span style="font-size: 12pt">Maintain service-level agreements (SLAs) by swiftly acknowledging alerts and gathering initial incident data.</span></li> <li><span style="font-size: 12pt">Triage and prioritize incidents based on severity.</span></li> <li><span style="font-size: 12pt">Escalate complex issues to the core team or next-level support when necessary</span></li> <li><span style="font-size: 12pt">Provide timely updates and essential monitoring information (from PagerDuty, Grafana, CloudWatch, etc.) to customers and team members.</span></li> <li><span style="font-size: 12pt">Log all activities accurately to ensure transparency and facilitate knowledge sharing.</span></li> <li><span style="font-size: 12pt">Follow defined processes and frameworks to maintain operational consistency.<br></span></li> </ul> <p><br></p> <p><span style="font-size: 12pt; font-weight: bold">What You Bring 🎯</span></p> <ul> <li><span style="font-size: 12pt">Working experience with AWS fundamentals (e.g., EC2, S3, IAM, security best practices)</span></li> <li><span style="font-size: 12pt">Working experience with monitoring and observability (metrics, logs, traces) using PagerDuty, Grafana, and CloudWatch</span></li> <li><span style="font-size: 12pt">Working experience with Kubernetes (basic cluster operations, Pods, Deployments)</span></li> <li><span style="font-size: 12pt">Strong incident management and troubleshooting skills (prioritizing alerts, meeting SLAs)</span></li> <li><span style="font-size: 12pt">Effective communication in real-time (Slack) with both customers and internal teams</span></li> <li><span style="font-size: 12pt">Adaptability to work across multiple (10+) unique customer environments</span></li> <li><span style="font-size: 12pt">Contractor Requirement: Must have the legal setup to invoice for your services<br></span><br></li> </ul> <p><span style="font-size: 12pt; font-weight: bold">Who Should Apply 🙌</span></p> <ul> <li><span style="font-size: 12pt">IT engineers looking for part-time or supplemental work.</span></li> <li><span style="font-size: 12pt">Interns currently studying in an IT program.</span><br></li> <li><span style="font-size: 12pt">Anyone eager to develop their cloud skills without committing to a full-time role.<br></span><br></li> </ul> <p><span style="font-size: 12pt; font-weight: bold">Why Join Revolgy 🔥</span></p> <ul> <li><span style="font-size: 12pt">Hands-On Cloud Experience: Work across multiple infrastructure stacks, including AWS and GCP environments.</span></li> <li><span style="font-size: 12pt">Collaborative Team Environment: Partner with experienced, AWS- and GCP-certified Cloud Operations engineers.</span></li> <li><span style="font-size: 12pt">Continuous Learning: Gain real-world exposure to monitoring, observability, AI-powered services, and more.</span></li> <li><span style="font-size: 12pt">Diverse Infrastructures: You’ll work with more than ten different customer technology stacks—no two shifts are ever the same.</span></li> <li><span style="font-size: 12pt">Learning & Growth: Exposure to advanced cloud services, including AI-powered tools and Kubernetes, broadens your skill set.</span></li> <li><span style="font-size: 12pt">Collaborative Environment: Connect with senior engineers certified in AWS and GCP, gaining insights that boost your professional development.<br><br></span></li> </ul> <p><span style="font-size: 12pt; font-weight: bold">Equal Opportunity  🌈</span></p> <p><span style="font-size: 12pt">Diversity and equal opportunity are important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible. <br></span><br></p> <p><span style="font-size: 12pt; font-weight: bold">About Us 🌐</span></p> <p><span style="font-size: 12pt">Revolgy is a leading multinational company providing digital transformation services through online collaboration tools and cloud infrastructure operating on Google Cloud Platform and Amazon Web Services. We are a premier partner of Google and Amazon. We serve over 2000 customers around the globe.</span></p>

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