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Helpdesk Administrator
Description and requirements
Skanska is one of the world’s largest development and construction companies with 135 years of history and a 2021 revenue of around £12.5 billion. With 3,300 experts in the UK alone, your next career move could be with us.
Our Building Services division provides full Facilities Management across the UK, supporting mechanical and electrical engineering, cleaning, catering, and grounds maintenance through both planned and reactive services, leveraging technology for maximum efficiency.
The primary objective of this role is to support the smooth operation of the onsite Help Desk by handling calls and managing the CAFM system. The role also provides essential administrative, operational, and commercial support on the Kent County Council contract.
What You’ll Do
- Take reasonable care for your health and safety and that of others at work.
- Handle Helpdesk calls via Cisco phone system efficiently.
- Manage the CAFM system (e.g., Concept) daily to meet contractual Service Level Agreements (SLAs).
- Monitor outstanding job sheets and produce backlog reports to keep CAFM up to date.
- Liaise proactively with Technical Staff, Supervisors, Managers, and Building Users to ensure timely communication.
- Generate accurate data for detailed monthly reports integrated into Skanska client reports.
- Assist in producing monthly reports as required by General Manager.
- Provide administrative support across H&S, Maintenance, Projects, Finance, Quality, and Compliance functions.
- Raise remedial jobs and maintain filing systems.
- Run reports on outstanding reactive and remedial tasks.
- Manage access arrangements to Kent County Council buildings.
- Perform other reasonable duties as assigned by Site Management.
Who We’re Looking For
- Experience in roles requiring high-volume data input.
- Proven team contributor with a flexible approach to tasks.
- Ability to work under pressure in customer service environments.
- Can-do attitude with a passion for delivering excellent customer service.
- Strong organisational skills and ability to multitask effectively.
- Willingness to learn and develop professionally.
- High attention to detail with clear communication skills.
- Ability to build trust and manage workload efficiently.
Additional Requirements
Security Clearance vetting is mandatory and will be arranged for the successful candidate.
Equal opportunities
We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.
Flexible working
We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
Reasonable adjustments
We would like you to perform at your best at every stage of our recruitment process. Please contact us using or call 0330 105 2000 – Option 5 & 1, if you require any adjustments that would support you throughout your application.
More information about the role
Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us:
Closing date
The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
