Head of Property Maintenance

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This a Full Remote job, the offer is available from: Japan, Singapore, Ireland

This is a remote position.

Highlights:

  • Mon-Fri, 9AM - 5PM Glenmont, NY time

Key Responsibilities

  • Work Order Management: Review and prioritize incoming maintenance requests, ensuring accurate and timely closure of work orders.
  • Vendor Coordination: Schedule and manage vendors to complete maintenance tasks in a timely and cost-effective manner.
  • Material Ordering: Order necessary materials and equipment for maintenance jobs and ensure they are delivered on time.
  • Tenant Communication: Coordinate with tenants to schedule work, ensure satisfaction, and follow up for feedback and reviews after maintenance tasks are completed.
  • Documentation and Compliance: Ensure contractors are properly closing work orders and including all necessary documentation such as photos, videos, notes, and invoices.
  • Monitoring KPIs: Track and monitor key performance indicators (KPIs) related to the speed and quality of work order resolution, making adjustments as needed to meet company goals.
  • Feedback and Coaching: Provide constructive feedback to contractors to improve performance and adherence to procedures.
  • Crisis Management: Effectively handle communication with tenants who may be in distress, offering solutions while maintaining professionalism.
  • System Improvement: Evaluate and improve existing processes and systems for managing maintenance requests, ensuring maximum efficiency and customer satisfaction.
What We’re Looking For
  • Minimum 3+ years of direct experience in property management, facilities coordination, or a maintenance scheduling/dispatch role.
  • Proven experience managing high-volume work orders (e.g., 50+ active work orders weekly).
  • Demonstrated experience in sourcing, onboarding, scheduling, and managing external contractors/vendors.
  • Prior experience managing and resolving sensitive tenant or customer issues, including crisis/distress communication.
  • Proficiency in using CRM systems or databases for tracking tenant interactions and vendor performance history.
  • Ability to negotiate favorable terms and rates with vendors and efficiently manage material ordering budgets
  • Excellent organizational skills with the ability to prioritize urgent requests and manage multiple simultaneous tasks under strict deadlines

​
Independent Contractor Perks
  • With HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
ZR_27984_JOB

This offer from "BruntWork" has been enriched by Jobgether.com and got a 0% flex score.
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