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Experienced American Express Client General Manager – Media and Entertainment Industry Expert for Remote Work Opportunity

February 28, 2026

Introduction to American Express Global Business TravelImagine being part of a dynamic team that shapes the future of travel for the world's most renowned media and entertainment companies. At American Express Global Business Travel (AEGBT), we are dedicated to delivering exceptional travel experiences that exceed our clients' expectations. As a leader in the industry, we are seeking an experienced Client General Manager to join our team, specializing in the media and entertainment sector. This is a unique opportunity to work remotely, with a focus on driving growth, innovation, and client satisfaction.About the RoleAs a Client General Manager, you will be the primary point of contact for our high-profile entertainment clients, responsible for identifying and delivering new opportunities, driving client and traveler satisfaction, and creating strategic solutions tailored to their unique needs. Your expertise in the media and entertainment industry will enable you to act as a subject matter expert, promoting AEGBT's capabilities and retaining and growing our most important clients. You will work closely with a high-performing team in a collaborative environment, ensuring that client initiatives are fully delivered and expectations are exceeded.Key Responsibilities• Possess an in-depth understanding of your client's strategic objectives, key drivers of success, organizational culture, and business objectives.• Provide guidance to customers in the assessment of goals and strategies to optimize performance across their program.• Identify unique travel needs that exist for news, sports, film, or TV production, and develop innovative solutions to enhance productivity.• Establish partnerships with key business constituents, including Global Business Consulting, Client Services, Service Delivery, Implementations, and Meetings.• Build a web of influence at key levels within the account and among affiliate studios working with our clients on specific productions.• Understand and support the dynamic needs of entertainment travel, trends, and evolving requirements.• Complete strategic account plans, focused on identifying groundbreaking business opportunities that enhance and optimize the customer experience.• Create customer value, exceed customer expectations, strengthen client relationships, drive savings, increase retention, and optimize performance through process and data analysis.• Lead the improvement of the American Express Global Business Travel value proposition through consultation, technology road mapping, and optimizing online servicing solutions.• Represent AEGBT to Media and Entertainment prospects as a subject matter expert.Qualifications and SkillsTo succeed in this role, you will need to demonstrate a passion for the unique needs of entertainment clients, as well as proven success in global account/client management or project management experience. A strong understanding of the media and entertainment travel industry is essential, along with experience in upselling products, services, and solutions to increase client revenue and profitability.Essential Qualifications• Proven success in driving growth, developing innovative value-added and client-focused solutions, and increasing retention.• Demonstrated ability to develop and implement growth strategies, build action plans, and set goals.• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.• A sophisticated range of communication and presentation skills.• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.• Strong financial acumen required to leverage the key drivers of profitability.• Strong business acumen required to communicate the Amex Global Business Travel value proposition.• Strong analytical mindset.Preferred Qualifications• Previous large market/multinational client/global experience preferred.• Possess a strong understanding of the Global Business Travel marketplace.• Travel Operations knowledge required.• Demonstrated knowledge of Business Travel Service Delivery and Client Management.• Solid understanding of Business Travel Service Delivery technology/tools and processes.• Advanced software skills (MS Office) required.• A love of travel, entertainment, and learning.• A reputation for trust, integrity, and getting things done.Career Growth Opportunities and Learning BenefitsAt American Express Global Business Travel, we are committed to the growth and development of our employees. As a Client General Manager, you will have access to a range of training and development programs, including leadership development, industry-specific training, and mentorship opportunities. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional travel experiences.Work Environment and Company CultureOur company culture is built on a foundation of trust, integrity, and respect. We value diversity and inclusion, and we are committed to creating a work environment that is collaborative, innovative, and fun. As a remote worker, you will be part of a virtual team that is connected through technology and a shared passion for delivering exceptional results.Compensation, Perks, and BenefitsWe offer a competitive salary and comprehensive benefits package, including health insurance, retirement savings, and paid time off. You will also have access to a range of perks, including travel discounts, flexible working hours, and a dynamic work environment that is designed to support your well-being and productivity.ConclusionIf you are a motivated and experienced professional who is passionate about the media and entertainment industry, we encourage you to apply for this exciting opportunity. As a Client General Manager at American Express Global Business Travel, you will have the chance to work with a talented team of professionals who are dedicated to delivering exceptional travel experiences. You will also have the opportunity to develop your skills and expertise, and to contribute to the growth and success of our company. Don't miss out on this chance to take your career to the next level – and let's discuss how you can become a vital part of our success story. and join our team of talented professionals who are shaping the future of travel for the world's most renowned media and entertainment companies. We look forward to hearing from you!Apply for this job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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