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Documentation Specialist III
About the position
Responsibilities
- Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
- Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
- Collaborate with project team members to ensure alignment with departmental efforts
- Lead conduction of research and preparation of reference material
- Contribute to learning and curriculum development by providing support in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support
- Ensure effective management of projects from inception through implementation
- Identify, communicate and resolve technical, tactical and operational project issues and risks
- Interview business owners to determine task objectives, requirements and needs including complex intranet resources
- Maintain documentation library to ensure currency of processes
- Make recommendations on content requirements for search engine optimization (SEO) based on member experience, competitive research, and subject matter expertise
- Participate on cross-functional training team to establish and maintain a community of practice
- Provide training to end user in the use of electronic manuals and reference material
- Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps
- Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
- Administer and Develop eNet content
- Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
- Ensure clear, concise and effective communication of material
- Interact with various sub-teams to determine user requirements and specifications
- Lead, guide and mentor less experienced staff
- Manage client expectations up to and including all executive level leader
- Recommend strategy for communications
- Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines
- Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
- Write online reference material, instructions and communications
- Act as supervisor/manager in the incumbent's absence
- Perform other duties as assigned
Requirements
- Ability to compile, organize and present information clearly and concisely
- Experience in providing support and involvement in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support
- Extensive experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards
- Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Extensive experience in researching, compiling, and documenting data, business processes, and workflow
- Extensive experience in working and participating in cross-functional, multi-dimensional teams and projects
- Significant experience in work which displays increasing levels of responsibility and/or authority
- Significant experience in working with all levels of staff, management, stakeholders, vendors
- Advanced knowledge of change management principles and practices
- Expert knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
- Advanced leading or managing multiple technical projects/tasks/teams
- Advanced skill analyzing and organizing problems or work processes for technical solutions
- Advanced skill identifying and analyzing business requirements and recommending solutions
- Expert skill capturing and translating processes and requirements into easily understood terms
- Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Expert skill researching and analyzing data, processes and trends
Nice-to-haves
- Basic skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
- Bachelor's Degree in Communication Studies or the equivalent combination of training, education, and Experience
- Working knowledge of Microsoft project and project management tools
