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Customer Service Representative - United Airlines - $27-$35/Hour - Honolulu, USA - Delivering Exceptional Travel Experiences

January 10, 2026

Join the United Airlines Team: Where Passion for Aviation Meets Customer Delight Imagine being part of a global organization that not only connects people but also uplifts communities. At United Airlines, our mission is to become the best airline in aviation history. We're on a journey to make travel more accessible, enjoyable, and meaningful for everyone. As a Customer Service Representative, you'll be at the forefront of delivering exceptional travel experiences, crafting memorable connections, and making a positive impact on our customers' lives. About United Airlines United Airlines is a leading global airline that operates in hundreds of locations worldwide, serving millions of customers and employing tens of thousands of people. We're committed to creating a diverse and inclusive work environment that fosters growth, learning, and opportunities for our employees. Our company culture is built on the principles of respect, empathy, and teamwork, and we're dedicated to making a positive impact on the communities we serve. Job Summary We're seeking a highly skilled and passionate Customer Service Representative to join our team in Honolulu, USA. As the face of United Airlines, you'll interact with our domestic and international customers, providing exceptional service, and crafting meaningful connections that make their travel experiences memorable. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Key Responsibilities Interact with customers in a kind and helpful manner, providing exceptional service and crafting memorable experiences that build customer loyalty and retention. Stepping up and watching for customer needs while maintaining a strong sense of responsibility, especially when we've inconvenienced a customer. Work daily with a safety mentality, ensuring we maintain the highest standards and adhere to safety protocols. Navigate challenges through being resilient, adaptable, and composed, managing issues while remaining empathetic and professional. Collaborate with colleagues, supporting them in achieving success with new processes and technologies. Greet customers as they begin and end their journey, providing a warm and welcoming experience. Assist customers with ticketing, baggage, and other travel-related issues, providing solutions and resolving problems efficiently. Maintain a strong sense of responsibility, ensuring that customer needs are met and exceeded. Essential Qualifications High school diploma, GED, or equivalent required. Minimum of 18 years old. Comfortable working with computers, mobile devices, and new technologies. Physical ability to stand and walk for an 8-hour shift, as well as carry and handle luggage. Potential to acquire a SIDA badge and meet airport requirements for badging. Legally authorized to work in America without sponsorship. Ability to meet the company's attendance requirements and uniform and appearance standards. Preferred Qualifications Previous customer service experience, preferably in the airline or travel industry. Strong communication and interpersonal skills. Ability to work in a fast-paced environment, handling multiple tasks and priorities. Experience with problem-solving and conflict resolution. Knowledge of airline operations, travel industry, or customer service principles. What We Offer Competitive salary: $27-$35/hour, with seniority-based pay raises and additional compensation for shift differential and overtime. Comprehensive benefits package, including: 401(k) and pension plan. Health insurance and employee assistance program for you and your family. Opportunities for career growth and professional development, with over half of our leaders starting in operational roles. Flexible scheduling, with opportunities for overtime and shift trading. Travel privileges: fly United for free, domestically and internationally, and bring your friends and family too! Why Join United Airlines? At United Airlines, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in empowering our employees to succeed, providing opportunities for growth and development, and recognizing and rewarding outstanding performance. Our company culture is built on the principles of respect, empathy, and teamwork, and we're dedicated to making a positive impact on the communities we serve. Work Environment and Culture Our work environment is dynamic, fast-paced, and customer-focused. We value teamwork, collaboration, and open communication, and we're committed to providing a safe and healthy work environment for all employees. Our company culture is built on the principles of respect, empathy, and teamwork, and we're dedicated to making a positive impact on the communities we serve. How to Apply If you're passionate about delivering exceptional customer service, and you're looking for a challenging and rewarding role, we want to hear from you! Apply now to join our team as a Customer Service Representative and start your journey with United Airlines. Don't miss this opportunity to be part of a global organization that's shaping the future of aviation. Apply now and start your journey with United Airlines! Apply for this job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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