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Customer Service Representative I
<p>Welcome to Pfizer! We are a global biopharmaceutical company dedicated to discovering and developing breakthrough medicines for patients. Our success is driven by our talented team of individuals who are passionate about making a difference in the lives of others. As a Customer Service Representative I, you will play a crucial role in ensuring our customers receive the highest level of service and support. We are looking for a highly motivated and customer-focused individual to join our team. If you have excellent communication skills, a strong attention to detail, and a desire to help others, we encourage you to apply for this exciting opportunity. Greet and welcome customers in a friendly and professional manner. Provide excellent customer service by addressing customer inquiries and concerns in a timely and efficient manner. Maintain a thorough understanding of Pfizer's products and services to effectively assist customers. Process orders, returns, and exchanges accurately and efficiently. Collaborate with other team members to ensure all customer inquiries are resolved satisfactorily. Keep accurate records of customer interactions and transactions. Continuously strive to improve customer satisfaction and retention. Proactively identify and address potential customer issues and escalate to appropriate departments as needed. Stay up-to-date on industry trends and company updates to ensure accurate information is provided to customers. Act as a brand ambassador for Pfizer and uphold company values and standards. Provide feedback to management on customer concerns and suggest potential improvements. Follow company policies and procedures, including maintaining confidentiality of sensitive information. Participate in ongoing training and development programs to enhance customer service skills. Demonstrate a positive and professional attitude towards customers and colleagues at all times.</p><p>Pfizer is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>