Customer Service Representative (3 months contract)

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Customer Service Representative

Contract Period: 3 months ONLY

Working days/hours: Monday to Friday, 9am to 6pm

Work Location: Upper Changi Road

* Attire: Office wear - formal

Job Description

• To welcome clients in a friendly, highly respectful manner and to be the main point of contact for clients during their training.

• Assist with client check-in processes to ensure collection of appropriate pa¬perwork and issuing of class schedules. Security - Check Clients and Visitors ID's and issue passes.

• Co-ordinate and book for clients all hotel reservations and other logistics

• Ensure that all training is entered in a timely manner to maintain schedule integrity.

• Publish instructor schedules.

• Notify instructors and crews of their planned simulator sessions /classes /practical drill and all other relevant duties assigned in a timely manner including any last-minute changes.

• Working closely with the other departments (Training, Sales, and Scheduling) to assist clients with any issues/ concerns.

• Issue Visa letters and Pre-training package information / confirmation letters to be sent prior to training.

Ensure that all pre-training requirements are completed by:

  1. Monitoring receipt of pre-requisites:
  2. TSA approvals, reconciling information from TCAs with client bookings
  3. Issuing clients with manuals/ laptops and lockers on arrival.

• General reception duties - arranging couriers and to assist with transport and hotel bookings when required.

• Administration of Client Surveys.

• Any other duties as may be required.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at . You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

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