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Customer Experience Specialist (2nd & 3rd Shift)

November 20, 2025

Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible. Shared Imaging is looking to add to a full time Customer... Experience Specialist to our customer service team! This role will be remote, anywhere in the United States. Work Schedule: Must be able to work rotating 2nd & 3rd shifts, this schedule is set and not subject to change: 1st and 3rd week Saturday - 3rd shift (1030PM - 7AM) Tuesday - 2nd shift (1030AM - 11PM 12 hours) Wednesday - 3rd shift (1030 PM - 7AM) Friday - 2nd shift (1030AM - 11PM12 hours) 2nd and 4th week Saturday - 2nd (230PM - 11PM) Sunday - 2nd (230PM - 11PM) Tuesday - 3rd (1030PM - 7AM) Thursday - 2nd(230PM - 11PM) Friday - 3rd (1030PM - 7AM) Flexibility required; able to work OT when needed (come in early/leave later, switch schedules for coverage) Must work weekends & holidays Able to work remote anywhere in the United States - 2 weeks of training to take place in Downers Grove, IL location The ideal candidate must possess: Customer service/call center/patient scheduling experience Strong ability to prioritize & multi task with attention to detail Time management organization & focus on ability to prioritize & multi task with focus to detail Ability to articulate thoughts into clear & concise written and verbal communication Strong written and verbal communication Experience working on computers, using Excel, and other Microsoft Office applications Essential Functions: Professional engagement & follow-up communication via phone, email & support software with customers and co-workers. Exhibits an attitude that is one of positive, can do and customer first with all customers. Consistently perform all steps of the Customer Experience Initiative. Specific duties include (but are not limited to): Manage incoming customer service phone calls & other customer requests Create service request and dispatch accordingly Identify and resolve customer concerns in a professional and timely manner Use web-based system tools such as OMS, word and excel on a daily basis. Log all communication in work service request Interact with vendors, customers and employees via phone, text, and emails Escalate service calls when needed Attach Field Service Reports to service request in OMS. Audit report from vendor and make sure we have all calls logged in OMS Follow through on resolution of any customer needs. Other duties as determined by your manager Act as night time contact for drivers, providing scheduling and maintenance support Handle inbound and outbound calls to 20-30 drivers nightly. Proactively monitoring on time pick up and deliveries Escalate problems to proper manager contacts as appropriate Follow HIPPA regulations as it pertains to communication Effectively communicate pertinent information to daytime contact within multiple geographical regions as well as. handoff of follow ups to co-workers on next shift Order and cancel injectable doses Enter helium reading into OMS We value our employees and we want them to be healthy and happy. We offer competitive salaries, travel allowance and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work! Health, dental, and vision insurance Company paid dental (with applicable health plans) 401k matching Employee Assistance Program Company-paid life insurance and voluntary supplemental life insurance Voluntary short term / long term disability options Flex PTO & paid holidays Company swag Health club reimbursement Wellness program with generous incentives Employee recognition programs Referral bonus program Job training & professional development We require that all Shared Imaging LLC employees have a completed background check and drug screen on file. Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions, and termination Apply Job! Apply to this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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