Customer Account Manager, Aftermarket Tooling (Onsite)

About the position

Responsibilities

  • Provides day-to-day customer operational support including quote preparation, order entry, and order maintenance to exceed customer expectations.
  • Manages inbound and outbound customer communications and collaborates with key departments (operations, engineering, quality, finance) to resolve customer issues.
  • Conducts open order book reviews and proactively provides customer status reports for orders in process.
  • Partners closely with finance to resolve invoicing discrepancies that impact accounts receivable.
  • Utilizes CORE operating system and supports continuous improvement activities to drive improved performance.

Requirements

  • Advanced degree and 5+ years of experience in Account Management, Business Development, Program Management, or similar client-facing role; OR Bachelor's degree and 8+ years of relevant industry experience; OR Associate's degree and 10+ years of relevant industry experience.
  • 2+ years of SAP experience with a focus on creation and management of orders.
  • U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required.

Nice-to-haves

  • Bachelor's degree in STEM field.
  • 1+ years of experience in Aerospace or Aftermarket industry.
  • 1+ year of experience working with Microsoft Access and other Microsoft Office programs.
  • Ability to effectively communicate with customers and all levels of the organization.
  • Ability to read and interpret technical data and customer requirements.
  • Understanding of continuous improvement tools (CORE/ACE/SixSigma).

Benefits

  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Parental leave
  • Short-term disability
  • Long-term disability
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