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Client Success Coordinator
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Job Description
The WBD Client Success Team is part of the Revenue Operations organization. The Sports team consists of Planners, Account Managers, Client Success Coordinators, Managers, and Directors who oversee and optimize custom video & social campaigns across WBD Sports brands, helping advertisers meet and exceed performance goals.
The Client Success Coordinator will support the implementation, launch, and stewardship of digital campaigns. This will involve collaboration with various groups within the organization such as Sales, Yield, Ad Ops, and Billing as well as external creative agencies and 3rd party vendors. The Client Success Coordinator will perform detailed reconciliations for third-party billed ad campaigns, in conjunction with the Client Success Managers and Billing Analysts. This position provides opportunities to learn and grow in the dynamic industry of digital advertising
Job Responsibilities
• Support the Client Success Managers (CSM) in pre and post-sale activities for clients in a designated POD, or book of business, to assist in the end to end campaign strategy
• Partner with CSM counterparts to align on tasks and deadlines for assigned accounts
• Coordinate campaign setup and complete required forms and documentation to send to other internal entities, including: Activation, Legal, Corporate Credit, Ad Ops, and Research
• Act as Ad Ops liaison to coordinate asset delivery, testing, and tracking of missing creative
• Act as primary point of contact for Billing and Corporate Credit team for invoicespo revisions and credit checks
• Monitor the health of your clients' campaigns, and work with your account teams to troubleshoot and improve campaign delivery when necessary
• Capture screenshots and produce mockups
• Partner with the billing and collections teams to resolve billing related issues
• Support Client Services teammates in day-to-day tasks and special ad hoc project
Qualifications & Skills
• 0-2 years of experience working in a Sales Planning, Client Services, or Ad Operations role
• Ability to manage multiple projects and tight deadlines
• Ability to prioritize across short-term and long-term goals
• Strong analytical skills & entrepreneurial attitude
• Ability to work in a team and independently
• Excellent written and oral communication skills
• Familiarity with digital tools and technology platforms including CRM and OMS is a plus
• Proficiency in Microsoft Office Suite
• BA/BS from a 4-year university or equivalent experience
• Must have the legal right to work in the United States.
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range: $35,360 - $60,083.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.
