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Associate Manager, Clinical Health Services - Fully Remote

November 27, 2025

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. This is a remote work from home role anywhere in the US with virtual training. Shift schedule is 8:30am - 5pm within time zone of residence. American Health Holding, Inc (AHH) is a medical management company that is a division within Aetna/CVS Health. Founded in 1993, AHH is URAC accredited in Case Management, Disease Management and Utilization Management. AHH delivers flexible medical management services that support cost-effective quality care for members. <ul><li> This position consists of working intensely as a telephonic Associate Manager, Case Management with staff and clients for fully and/or self-insured clients.</li><li> Supervision of Case Managers who assess patient needs, evaluate plan of care, monitor effectiveness of care, communicate case objectives and act as patient advocate.</li><li> Act as a resource for the Case Managers and support staff.</li><li> Maintain a focus on timely customer service for internal and external clients.</li><li> Establish professional working relationships with all members of the interdisciplinary team and communicate case objectives to the appropriate involved parties.</li><li> Coach and utilize creative strategies that will allow all staff to become better case managers.</li><li> Willingness to volunteer and lead committees, share insights, offer innovative solutions and evaluate outcomes.</li><li> Resolve staff issues and communicate information appropriately to the Manager of Case Management.</li><li> Refer all cases that do not meet applicable criteria or have a potential quality of care issue to a physician reviewer.</li><li> Identify and address quality issues and participates in quality management activities.</li><li> Assist in the preparation of reports that analyze and track quality of service and utilization statistics.</li><li> Comply with policies and procedures and conforms to URAC standards while performing the job functions. </li></ul>Required Qualifications <ul><li> 5+ years’ experience as a Registered Nurse with hospital experience; preferably in the specialty.</li><li> A Registered Nurse that holds an unrestricted license in their state of residence, with multi-state/compact privileges or can be licensed in all non-compact states.</li><li> 1+ years’ of case management experience.</li><li> Certified Case Manager (CCM) or obtains CCM within 3 years of becoming a supervisor. </li></ul>Preferred Qualifications <ul><li> Supervisor/Management experience.</li><li> Experience with MCG, NCCN and/or Lexicomp.</li><li> Experience with MS Office products. </li></ul>Education <ul><li> Registered Nurse Diploma or Associates required.</li><li> Bachelors preferred. </li></ul>Anticipated Weekly Hours 40 Time Type Full time Pay Range The Typical Pay Range For This Role Is $72,306.00 - $207,648.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul>For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 11/29/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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