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Airline Airport representative
Xiamen Airlines is a leading airline based in Xiamen, China, is seeking a motivated and enthusiastic Airline Representative to join our team at Changi Airport, Singapore. In this fast-paced role, you'll play a vital role in ensuring a smooth and enjoyable travel experience for our passengers.
Job Highlights
- Located at Changi Airport
- Rotating Shift (Depend on Flight Schedule)
- Free Travel Ticket every year
Job Description
Job Responsibility:
- Provide frontline customer service at check-in counters, verifying passports, travel documents, and issuing boarding passes.
- Supervise ground agents and offer guidance as needed.
- Assist with cargo bookings and manage lost and found items.
- Facilitate a seamless arrival and departure process for passengers, collaborating with Flight Captains and Cabin Crew.
- Answer phone calls and emails promptly and professionally.
- Oversee special handling procedures for VIP passeengers and others requiring extra attention.
- Proactively handle additional duties and projects assigned by the Manager.
Requirements:
- A-level or Diploma Qualification.
- Fluency in English and Chinese, with strong written, verbal, and interpersonal communication skills.
- Proficiency in Microsoft Office applications.
- A service-oriented mindset and a psssion for the aviation industry.
- Initiative, enthusiasm, creativity, and a strong sense of responsibility.
- Customer service experience is a plus.
- Prior experience in the travel or airline industry is preferred, but training will be provided.
- Ability to work a rotating shift schedule at Changi Airport, including weekends and public holidays.
- Immediate or short-notice start date is a plus.
- Singaporean Citizenship or Permanent Residency is mandatory.
If you are a passionate individual who thrives in a fast-paced environment and enjoys exceeding customer expectations, we encourage you to apply!
